Improve Customer Experience with Amoga Service CRM
Supercharge your team to deliver differentiated Customer Experience.
Omnichannel Engagement
Custom Workflow
Field Service
Analytics
Automation
Queue Management
Customer 360
Team Feed
Workflow
In case of SLA violations, overdue tickets escalate to the relevant personnel, ensuring prompt attention. Customize rules for efficient ticket management. Supervisors gain insight with custom views of SLA-violated tickets, enabling direct or delegated resolution.
Streamline issue resolution with enhanced ticket management. Ticket Merging allows the consolidation of related inquiries or cases, enabling a unified response strategy. Ticket Splitting facilitates detailed attention and specialised handling by dividing complex tickets into simpler, manageable ones. This action initiates the creation of a new ticket through a user-friendly form handling. This streamlines sales focus on high-potential leads, enhancing efficiency in conversion efforts for the sales team.
Optimize query assignments for faster, more accurate resolutions. Implement dynamic routing to ensure customer issues are immediately directed to the appropriate agents or departments, leveraging both existing user assignment protocols and the ability to craft new rules via a Low Code interface.
Prioritize and personalize customer engagement. Customize how client inquiries are ordered and addressed by assigning urgency levels, ensuring key information — from contact details to purchase history — is integrated for comprehensive support.
Customize and automate your support operations. Deploy bespoke workflows to automate repetitive tasks and sequence activities, enhancing efficiency and consistency in your response strategy. This feature supports the creation of tailored automation solutions to fit unique operational needs.
The Work OS that lets you shape workflows, your way
customizing any workflow to fit your needs.
Omnichannel Ticketing
- Multichannel Engagement
- Integrated Tools
- Streamline Workflows
Field Service
- Mobile Access
- Team Optimization
- Sales Automation
Automation
Craft custom processes for high-value deals. Gain real-time insights, boost upselling & cross-selling. Track progress with Deal View, Pipelines, Stages & Quotes
- Tailored processes: emphasizes custom processes
- Real-time insights: highlights data access.
- Upselling & cross-selling: mentions additional revenue opportunities.
- Deal tracking & management: combines features with key functionalities
Analytics & Reports
Set goals, forecast accurately, manage performance & track progress with pipelines. Motivate your team through incentives & gamification. Empower your sales force with data-driven insights to achieve ambitious goals, close more deals, and ultimately maximize revenue.
- Goal Setting & Forecasting: Sets the stage for planning and target setting.
- Real-time insights: highlights data access.
- Upselling & cross-selling: mentions additional revenue opportunities.
End to end products to run the core of your business
Tailor-made solutions precisely engineered for each aspect of your team's needs.
Service CRM
Streamline sales processes
For professionals and teams to streamline sales processes & optimize sales performance
Manage tasks, projects, and processes to fuel collaboration and efficiency at scale.
Top use cases
- Project management
- Portfolio management
- Resource management
- Goals & strategy
Customer ERP
Improve customer experience
For professionals and teams managing customer support to improve customer experience
Supercharge your team to deliver differentiated and great customer experience
Top use cases
- Project management
- Portfolio management
- Resource management
- Goals & strategy
Process Automation
Optimize productivity
For professionals and teams to optimize workflows and improve productivity
Cutting edge workflow automation with seamless
integrations
Top use cases
- BPMN
- CMMN
- Automation rules
- Custom User Interface
See how we redefine the standards of application development and task management,
making them intuitive and streamlined like never before.