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Customer Service CRM

Customer service made easy

Simplify your customer support solutions by leveraging the power of
Amoga's Low Code CRM.

Omni-Channel Ticketing

Capture tickets from email, social media, phone calls, and chat in one unified inbox.

Email

Whatsapp

Social Media

Webform

Telephone

Livechat

Workflow

In case of SLA violations, overdue tickets escalate to the relevant personnel, ensuring prompt attention. Customize rules for efficient ticket management. Supervisors gain insight with custom views of SLA-Violated tickets, enabling direct or delegated resolution.
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Combine related tickets or split large ones for more focused resolutions.
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Swiftly direct customer queries to the right agents or teams based on predefined rules, ensuring efficient resolution and personalized support.
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Effortlessly prioritize customers based on customizable urgency levels, enriching your database with essential details for comprehensive management and tracking of client activities, including purchase history and contact information.
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Tailor your processes with Custom Workflow feature, enabling personalized automation and sequential tasks to streamline operations efficiently.
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Workflow

SLA and Escalations

In case of SLA violations, overdue tickets escalate to the relevant personnel, ensuring prompt attention. Customize rules for efficient ticket management. Supervisors gain insight with custom views of SLA-Violated tickets, enabling direct or delegated resolution.

Ticket Merging & Splitting
Combine related tickets or split large ones for more focused resolutions.
Ticket Routing Rules
Swiftly direct customer queries to the right agents or teams based on predefined rules, ensuring efficient resolution and personalized support.
Queue Management

Effortlessly prioritize customers based on customizable urgency levels, enriching your database with essential details for comprehensive management and tracking of client activities, including purchase history and contact information.

Custom Workflow

Tailor your processes with Custom Workflow feature, enabling personalized automation and sequential tasks to streamline operations efficiently.

Field service

Empower your field engineers with the power of CRM on their fingertips.

Analytics

Unlock actionable insights by monitoring customer satisfaction and optimize your customer service efficiency.

Automation

Additional Features

Accessibility Controls

Ensure tailored user permissions, granting or restricting access to features, data, and functionalities, optimizing security and workflow efficiency

Team Feed

Agents streamline discussions, seek assistance, and resolve tickets efficiently. Managers gain oversight, track tickets, and communicate effortlessly. 

Customer 360

Customer 360 provides a complete view of customer data, encompassing all interactions—from inquiries to purchases to support tickets. This unified perspective ensures every team accesses the same customer information.

Time Tracking

Track and analyze the time spent on each ticket by designated departments, agents, and modules. You can log working hours manually for each ticket or opt for automatic time tracking to monitor the duration.
RAHUL-NAGRE
Rahul Nagre VP, TalentServe

Amoga has played a significant role in streamlining processes and fueling the growth of TalentServe, our Edtech company. With AMOGA's intuitive interface, managing customer relationships and tracking sales progress has become effortless. Automation of sales and marketing processes has allowed us to focus on high-value activities, resulting in significant business growth.

Swapnil
Swapnil S. VP, Credable

Since integrating Amoga into our ecosystem, our cross-functional teams have experienced improved efficiency in tracking portfolio governance, leading to enhanced turnaround time and visibility. We highly appreciate Amoga's customized and flexible services, tailored to our unique requirements, which we value greatly. The agility and quality of the services delivered are commendable.

ANURAGI-RAMAN
Anuragi Raman Co-Founder & CEO - CollegeDoors

Amoga has proven very helpful to us. Its intuitive interface empowers our sales team to effortlessly manage and track leads, follow up with prospects, and close deals, resulting in a notable sales process improvement. What sets Amoga apart is their team's responsiveness to our evolving needs. We appreciate their commitment to continuously enhancing the product's efficiency and effectiveness.

Hema-Bansal
Hema Bansal Co-Founder & Joint Managing partner, HJA & Associates LLP

I am delighted to share my testimonial as a satisfied user of Amoga : Have been using their software for last 5 months and the Collaboration and communication within my team have been greatly enhanced through. The software facilitates seamless sharing of information, task assignment, and progress tracking, ensuring everyone stays on the same page and projects are executed flawlessly. I can surely experience a significant shift in the efficiency and effectiveness of my teams because of them using AMOGA. The intuitive interface and seamless user experience made it effortless to navigate and harness the full potential of the software. I thank the team at AMOGA for introducing us with such a great software…

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